How Strategic PR Shapes What AI Says About Your Brand

Just when we were mastering search engine optimization, along comes AI. AI is now a constant presence in how information is created, shared and understood – often faster than organizations expect. Today’s use of AI and the pace at which it’s evolving are already influencing how brands show up, how stories travel and how trust is built. PR strategy has to evolve with it.

Reframe What You Think About AI

A quick refresher on AI: Generative AI engines like ChatGPT, Google Gemini and Microsoft Copilot use large language models (LLMs) to search for and string together information based on user input (queries). Traditional search engines base their output on keyword matching, number of links on a page and certain formatting cues. 

Generative models, however, are far more advanced, able search for context, authority, language and semantic structure to extract and put together longer strands of information (sentences, whole paragraphs, narratives, artwork…and yes, even media coverage). 

Consider AI’s Limitations

Remember, despite its innovation and benefits, AI output is still groupings of existing content, nothing original (yet). Some important limitations to be aware of are:

  • Finite set of data to pull from, which is usually the internet. 
  • Additional data sources are at a premium – either by building custom models that mine proprietary info or paying for access to unpublished data. 
  • AI engines have not mastered syntax, voice or emotion resulting in “clunky” narrative.
  • Imagery output often appears cartoonish, error-ridden or incomplete.
  • Audio production lacks depth, originality, nuance and subtlety. Voiceovers can be robotic.

    With all three of the top platforms (Google, Bing and Yahoo) providing users with AI-assisted search, it’s imperative smart marketers shift their search strategies immediately. The challenge becomes how to create the content AI engines want. Or, to put it another way, how do we provide the answer the LLMs are searching for? 

    For savvy brand content strategists, this presents and entirely new world of opportunity while elevating the value of well-written, well-placed and, importantly, highly accurate content.

    Meet Generative Engine Optimization

    The whole process is called – you guessed it – generative engine optimization (GEO). Rather than including keywords and links to bump up a brand web page ranking as required to optimize rankings on traditional search engines (SEO), GEO takes a quality-first approach.

    Google defines high-quality content with a handy acronym EEAT, which stands for:

    • Experience: Content showing first-hand expertise and depth of knowledge.
    • Expertise: Clear demonstration of subject matter knowledge.
    • Authoritativeness: Establishing credibility through author bylines, bios and references.
    • Trustworthiness: Clear sourcing, evidence of expertise, and background information about authors or sites.

    Where Does a Brand’s PR Strategy Fit In?

    A well-thought-out and executed PR strategy prioritizes high-quality content placed in trusted places or written by credible sources. This age-old approach to credibility just so happens to be what catches the “eye” of the ChatGPTs of the world. What’s old is new again!

    Remember “context, authority, language and semantic structure” mentioned above? Well, not only are they the core of GEO, but they’re also foundational to strategic PR and brand credibility. Nice alignment, we’d say.

    How Does A Brand Become More Search-Sticky?

    Smart brand and content strategists will choose PR agencies that value and can create quality content, have a killer list of media contacts and are able to deliver results quickly and efficiently. By combining quality content with respected, credible placements, brands maximize earned media by moving to the top of the search result.

    Keep in mind that a successful search strategy not only fits the brand ethos, but is: 

    • High Quality – Comprehensive content, answers the query, embodies EEAT
    • AI Friendly – Distinct claims, clear semantic structure and depth of topic.
    • Trusted and Authoritative – External citations, brand mentions.
    • Well-Sourced – Include source references because AI will, too.

    With these considerations in mind, the path to brand recognition and thought leadership becomes much more direct.

    History Repeating 

    This is all more evidence that no matter the trend and how consumers choose to access information, it is essential for brands to be constantly engaging with their target audiences. This includes all marketing channels – old and new – and communication models like PESO (paid, earned, shared, owned) that have hardly changed in decades. 

    Having a partner so deeply rooted in both the marketing and PR practice and theory of consumer behavior is the gamechanger that helps effectively leverage AI and position brands well for whatever comes next.

    We’re excited about the potential the GEO creates for us and for our clients. If you’d like talk more about elevating your brand’s credibility through authoritative, high quality, credible public relations, drop us a line